Privacy policy

01About this policy

This policy explains how Oresome Products Pty Ltd (ABN 24 160 854 544) collects, uses, stores and discloses personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

02What we collect

• Contact details you give us, such as your name, email address, phone number, company and job title.
• Enquiry details, such as your site, the products you are interested in, quantities and delivery location.
• Order and account information needed to supply goods, invoice and receive payment.
• Website usage information, such as pages visited, device and browser type, collected through cookies and analytics tools.

03How we collect it

Most information comes directly from you: through our enquiry and quote forms, email, phone, live chat, or when you place an order.

We may also receive information from your employer, from procurement platforms such as SAP Business Network, or from publicly available business sources.

04How we use it

• To respond to enquiries and prepare quotes.
• To supply products and services, arrange delivery, invoice and receive payment.
• To provide technical support and product safety information.
• To improve our website and products.
• To send product news, where you have agreed to receive it. You can opt out at any time.

05Who we share it with

• Freight and logistics providers, to deliver your order.
• Payment processors such as eWay and PayPal, to process payments. We do not store full card details.
• IT, website hosting, analytics and communication service providers that support our business.
• Professional advisers, and government bodies where required by law.
• We do not sell personal information.

06Overseas disclosure

Some of our service providers, such as cloud, analytics and chat platforms, may store information outside Australia. Where this happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

07Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how the site is used. Spam protection and live chat tools may also set cookies.

You can disable cookies in your browser settings, though some features may not work as intended.

08Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law.

09Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.

10Complaints

If you have a concern about how we have handled your personal information, contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

11Contact us

Privacy Officer, Oresome Products Pty Ltd, PO Box 4350, Victoria Park WA 6979, Australia. Email info@oresomeproducts.com or call 0448 511 889 (AUS) / +61 448 511 889 (INT).